Refund policy

Returns and Refund Policy


At BARINET, your satisfaction is our priority. We offer a 30-day return guarantee for unused products in their original packaging. If you have any issues or concerns with your purchase, please contact us through our contact page for assistance.

Cancellation Policy

Any modification or cancellation request must be made within 24 hours of purchase. After this period, the order enters the preparation process and cannot be canceled. If the cancellation is requested on time, we will process your full refund within up to 10 business days.

Return Policy

You have 30 calendar days from the delivery of your order to request a return. To be eligible, the product must be unused, in the same condition that you received it, and in its original packaging.

How to request a return:

  1. Write to our contact email indicating your order number and the reason for the return.

  2. Wait for confirmation from our team before sending the package. (Unapproved or late returns will not be processed or may incur a 25% restocking fee).

  3. Send the product including your name and order number inside the package. Return shipping costs are borne by the customer (except for defective or damaged products) and are non-refundable.

Refund Processing: Once the product is received and inspected (a process that takes up to 10 business days), we will notify you of the approval or rejection. If approved, the refund will be processed automatically to your original payment method within 5 to 10 business days.

All refunds are made in USD ($). Your bank or card issuer may apply currency exchange fees.

Product Concerns

We take safety very seriously. We recommend using all our products following their corresponding instructions and precautions. BARINET is not responsible for damages or injuries resulting from improper use or use contrary to the manufacturer's instructions.

If you experience any discomfort or have doubts about the use of a product, discontinue use immediately and write to us through our contact page. We will gladly help you.

Damaged Items

We package every order with care to ensure it arrives in perfect condition. An item is considered damaged only if it has a manufacturing defect or is physically broken (deterioration of the outer box or packaging during transit is not considered damage if the product is intact).

If your product arrives damaged, notify us within 48 hours of delivery by sending an email with a clear photo of the damage. After reviewing your case, we will arrange a replacement at no additional cost to you.

Shipping and Delivery

We strive to dispatch every order on time. We are not responsible for delays beyond our control (customs, weather, or transport), nor for lost or stolen packages. If an issue arises, contact the courier with your tracking number. We are also happy to help you manage your inquiry from our support.